CitaFlow
CitaFlow manages appointments for businesses through online booking, AI voice and chat assistants, and automated appointment handling.
What CitaFlow is
CitaFlow manages appointments for businesses through online booking, AI voice and chat assistants, and automated appointment handling. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or a web chat widget. The AI phone assistant can answer calls, respond to questions, and book appointments, with voicemail, call forwarding, and configurable IVR options. Its chatbot can handle booking, cancellation, and rescheduling across messaging channels. Calls and bookings create customer profiles and histories, and automatic reminders can go out by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. CitaFlow says a generated booking website can include a Shopify store and its products and e-commerce features for free. Starter costs €29/mo, excluding VAT, and includes WhatsApp and SMS up to 200 appointments per month, after which a tiered supplement may apply. The seven-day trial requires no credit card. Platforms listed are Android, iOS, web, and API.
Good
- Bookings can come through multiple messaging channels.
- AI chat handles booking changes and cancellations.
- Calendar integrations include Google Calendar and iCal.
- Seven-day trial requires no credit card.
Watch out
- No free plan is listed.
- Starter WhatsApp and SMS cover up to 200 appointments monthly.
- Prices exclude VAT.
- AI modules have usage tiers and overage rates.
Who it suits
CitaFlow is described for appointment-based businesses such as salons, barbershops, tattoo studios, auto repair shops, gyms, and law firms. It may suit teams that want bookings handled across web, phone, and messaging channels.
Verdict
CitaFlow brings booking, messaging, reminders, and calendar connections into one appointment platform. Review Starter's messaging allowance and the optional AI module charges when assessing the cost for your appointment volume.
Plans and prices
From CitaFlow's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| AI Chat (optional module) | €19 a month | Optional add-on · higher monthly conversation tiers and pay-per-conversation option also shown · from +€19/mo |
| Team Pack | €19 a month | For more than 3 user accounts · +€19/mo |
| AI Voice (optional module) | €29 a month | Optional add-on · higher monthly minute tiers and pay-per-minute option also shown · from +€29/mo |
| Starter Plan | €29 a month | Online bookings, calendar, booking website and reminders included · optional AI Chat from +€19/mo · optional AI Voice from +€29/mo · WhatsApp/SMS included up to 200 appointments/month, then tiered supplement · €29/mo; monthly billing; prices exclude VAT |
| CitaFlow Enterprise | Priced on request | Unlimited locations · 99.9% SLA · custom onboarding · Custom |
The facts
Each one read from CitaFlow's own pages, with the date it was checked.
What it does
- AI chat
- The chatbot can answer questions and manage booking, cancellation, and rescheduling across messaging channels.checked 9 Oct 2026
- AI phone
- The AI phone assistant answers calls, responds to questions, books appointments, and offers voicemail, call forwarding, or configurable IVR options.checked 9 Oct 2026
- Booking channels
- Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or a web chat widget.checked 9 Oct 2026
- Compliance
- The security page states GDPR compliance and alignment with Spain's LOPDGDD; the plan comparison also lists GDPR/DSA compliance for Enterprise.checked 9 Oct 2026
- CRM and reminders
- Bookings and calls create customer profiles and history, and the platform can send automatic reminders by SMS, WhatsApp, and email.checked 9 Oct 2026
- Integrations
- CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API.checked 9 Oct 2026
- Intended users
- CitaFlow is described for appointment-based businesses including salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms.checked 9 Oct 2026
- Notable limits
- The Starter plan includes WhatsApp and SMS up to 200 appointments per month, after which a tiered supplement may apply; AI modules also have usage tiers and overage rates.checked 9 Oct 2026
- Purpose
- CitaFlow is an appointment management platform with online booking, AI voice and chat assistants, and automated appointment handling for businesses.checked 9 Oct 2026
- Security
- The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring.checked 9 Oct 2026
- Shopify
- CitaFlow says its generated booking website can integrate a Shopify store and its products and e-commerce features for free.checked 9 Oct 2026
- Support
- CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA.checked 9 Oct 2026
The company
- Headquarters
- Miami, Florida, United Stateschecked 28 Sep 2026
Money
- Trial
- The free trial lasts 7 days, requires no credit card, and can be cancelled anytime.checked 9 Oct 2026
