Chiasm
Chiasm captures gaze data from participants’ webcams for remote online studies and research.
What Chiasm is
Chiasm captures gaze data from participants’ webcams for remote online studies and research. It processes webcam frames in real time and provides timestamped gaze coordinates linked to study events, along with session metadata. Researchers can connect it to Qualtrics, jsPsych, or custom web studies through a JavaScript library; Chiasm says studies can run with hundreds of participants simultaneously. Participants use Google Chrome on laptops or desktop computers with webcams. Researchers can download gaze data or stream it to their own server. For platforms such as Qualtrics, data is stored on Chiasm’s servers for later export. Webcam video is not stored by default, though limited calibration or validation recordings may be stored with explicit opt-in consent. Chiasm’s privacy statement lists encryption in transit and at rest, role-based access, segregated environments, and logging and monitoring. It says personal data are primarily processed and stored in the European Economic Area on Google Cloud Platform servers in Europe. Pricing includes Flex at €0.25/min pay per use with no monthly minimum, Starter at €199/month, and Pro at €499/month; a 7-day trial is listed. The service is intended for organisational and professional use, not personal consumer use.
Good
- Returns timestamped gaze coordinates and session metadata.
- Connects with Qualtrics, jsPsych, and custom web studies.
- Data can be downloaded or streamed to a researcher’s server.
- Webcam video is not stored by default.
Watch out
- No free plan is listed.
- Flex costs €0.25/min pay per use.
- Standard support excludes study-design advice and data analysis.
- Not intended for personal consumer use.
Who it suits
Chiasm suits researchers and organisations running remote webcam-based studies, particularly those using Qualtrics, jsPsych, or custom web studies. It is not intended for personal consumer use.
Verdict
Chiasm combines real-time webcam gaze capture with study integrations and export options. Consider its per-use or monthly pricing and professional-use focus when choosing it.
Plans and prices
From Chiasm's own pricing page, checked 9 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Flex | Free | No monthly minimum · pay per use · €0.25/min pay per use |
| Starter | €199 a month | 900 participant-minutes/mo included · €199/month |
| Pro | €499 a month | 3,000 participant-minutes/mo included · €499/month |
| Custom | Priced on request | Volume-based pricing · Custom pricing |
The facts
Each one read from Chiasm's own pages, with the date it was checked.
What it does
- Compliance
- Chiasm says it follows GDPR requirements and provides a Data Processing Agreement for customer studies where it acts as processor.checked 9 Oct 2001
- Data export
- Researchers can export gaze data or stream it to their own server; with platforms such as Qualtrics, data is stored on Chiasm’s servers for later export.checked 9 Oct 2001
- Data location
- The privacy statement says personal data are primarily processed and stored in the European Economic Area on Google Cloud Platform servers in Europe.checked 9 Oct 2001
- Features
- The platform processes webcam frames in real time and provides timestamped gaze coordinates linked to study events, plus session metadata.checked 9 Oct 2001
- Integrations
- Chiasm integrates through a JavaScript library with Qualtrics, jsPsych and custom web studies.checked 9 Oct 2001
- Intended users
- The service is for business, professional, academic, institutional or organisational use and is not intended for consumers using it personally.checked 9 Oct 2001
- Purpose
- Chiasm captures gaze data from participants’ webcams for online studies and research.checked 9 Oct 2001
- Scale
- Chiasm says studies can run with hundreds of participants simultaneously.checked 9 Oct 2001
- Security
- Chiasm’s privacy statement lists encryption in transit and at rest, role-based access control, segregated environments, and logging and monitoring.checked 9 Oct 2001
- Support
- Standard technical support is best effort and includes bug fixes, platform-use assistance, documentation and general guidance; study-design advice and data analysis are excluded.checked 9 Oct 2001
- Video handling
- Chiasm says it does not store webcam video by default, but may store limited calibration or validation recordings with explicit opt-in consent.checked 9 Oct 2001
The company
- Headquarters
- Amsterdam, The Netherlandschecked 28 Sep 2001
Where it runs
- Platforms
- Participants use a modern browser and standard webcam without installing software; Chiasm currently works best in Google Chrome on laptops and desktops.checked 9 Oct 2001
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