ChangeGear

What ChangeGear is

ChangeGear is an IT service management platform with workflows for incidents, problems, service requests, changes, configuration management, knowledge, and reporting. Staff and end users can use ChangeGear Web in a browser, including remotely without installing other software. Its self-service portal supports incident reporting and tracking, announcements, knowledge searches, and service or change requests. The CMDB can track assets, configuration items, owners, locations, business services, users, and dependencies, though access to that module may depend on edition or permissions. ChangeGear supports risk assessment, approval workflows, and a change calendar. Integrations include Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA; issue-tracking connections support field mapping and synchronization with examples for Jira and Azure DevOps. Its REST Integration API lets external applications create or update entities through webhook endpoints. Access controls include roles and field-level privileges, and authentication options include Active Directory and third-party identity-provider single sign-on. A mobile guide covers ticket creation, announcements, and knowledge searches. Pricing is on request.