Cayenta Customer Information System

What Cayenta Customer Information System is

Cayenta Customer Information System is a customer, billing, and account platform for utilities. It connects usage, billing, payments, and customer service across the meter-to-cash lifecycle, bringing customer data, financials, and field operations into one system. The CIS includes a customer view and flexible rates engine for utilities ranging from standard billing needs to complex rate structures. Workflows, reports, and processes can be configured to match utility operations without customization. The system serves electric, water, gas, and fiber utilities, including municipalities, counties, cooperatives, and investor-owned organizations. It integrates with Cayenta's Customer Engagement Portal, Meter Data Management, and Outage Management System; Work Management, Financial Management, and Human Capital Management can extend the platform. Deployment options include single-tenant CayentaCloud SaaS and on-premises installations. Cayenta says its cloud infrastructure has SOC 2 certification and managed infrastructure and security oversight. Services include implementation, training, ongoing support, health checks, and integration services. Cayenta says it was founded in 1983 and joined Harris Computer in 2004.