Callcap
Callcap provides call-tracking telephone numbers and services for businesses that want to assess marketing results and customer experiences.
What Callcap is
Callcap provides call-tracking telephone numbers and services for businesses that want to assess marketing results and customer experiences. Depending on the selected services, it can ingest, process, analyze, and archive calls and other communication records. Recording, transcription, monitoring, analysis, and archiving are optional rather than universal features. Callsurance provides real-time missed-opportunity alerts, detailed notes, and call scorecards. Integrations and APIs support importing and exporting conversation data and working with supported third-party systems, including bid-management platforms. API documentation describes campaign updates that can include routing, features, recording, and real-time Callsurance evaluation settings. Web media displaying Callcap tracking numbers may need a Callcap tag or other tracking instrumentation. Recordings, conversation data, and call detail records are stored for 24 months from the call date; recordings and call detail records are deleted when the agreement ends. Pricing varies by service type and quantity. The agreement renews for additional 12-month periods unless either party gives at least 30 days’ notice before the current term ends. Callcap provides a web-based account and lists phone and online support.
Good
- Offers call tracking and marketing measurement.
- Optional services include recording and transcription.
- Callsurance provides real-time missed-opportunity alerts.
- APIs support campaign and routing updates.
- Provides phone and online support.
Watch out
- Starting price is $79 a month.
- Pricing varies by service and quantity.
- Some web tracking setups may require instrumentation.
- Agreements renew for 12-month periods unless notice is given.
Who it suits
Callcap suits businesses measuring marketing calls or reviewing customer conversations, including assisted-living facilities tracking calls and frontline staff performance. It may fit teams that need call data integrations or real-time missed-opportunity alerts.
Verdict
Callcap combines call tracking with optional conversation review services, data integrations, and Callsurance alerts. Buyers should confirm which services are included and review the renewal and termination terms.
Plans and prices
From Callcap's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Callcap | $79 a month | Starting price; services and pricing vary by selected offering and quantity |
The facts
Each one read from Callcap's own pages, with the date it was checked.
What it does
- API
- Callcap’s API documentation describes an endpoint for updating campaign information, phone number routing, and features, including recording and real-time Callsurance evaluation settings.checked 4 Oct 2026
- Call data services
- Its services may provide call-through telephone numbers and ingest, process, analyze, and archive audio or other communication records.checked 11 Oct 2026
- Call recording
- Call recording, transcription, monitoring, analysis, and archiving are optional features when included in the client’s selected services.checked 4 Oct 2026
- Call review
- Optional call services include recording, transcription, monitoring, analysis, and archiving when included in the customer’s selected services.checked 11 Oct 2026
- Callsurance
- Callsurance provides real-time missed-opportunity alerts with detailed notes and call scorecards.checked 11 Oct 2026
- Contract terms
- Agreements automatically renew for additional 12-month periods unless either party gives notice at least 30 days before the current term ends.checked 11 Oct 2026
- Data retention
- Call recordings, conversation data, and call detail records are stored for 24 months from the call date, and call recordings and call detail records are deleted upon termination.checked 11 Oct 2026
- Integrations
- Callcap’s terms describe integrations and APIs for importing conversation data, exporting data, and interoperation with supported third-party applications and systems.checked 4 Oct 2026
- Integrations and APIs
- Depending on the selected services, customers can import conversation data from or export data to supported third-party applications and systems, including bid-management platforms.checked 11 Oct 2026
- Marketing measurement
- Callcap says its solutions provide data to evaluate which advertising tactics perform well and which may need changing.checked 11 Oct 2026
- Notable limit
- If a customer terminates after installation before the current term ends, the terms provide for an early termination charge based on remaining unpaid term charges and, when numbers are ported, $150 per number.checked 11 Oct 2026
- Pricing limits
- Callcap’s terms say rates vary with the quantity and types of services purchased and may change if quantities or service types change, minimum use requirements are missed, or installation is not economically feasible.checked 4 Oct 2026
- Privacy
- The terms say Callcap limits personal-information processing to the service purpose and does not sell or share that information as defined by applicable data privacy laws.checked 11 Oct 2026
- Product
- Callcap offers call tracking and monitoring to help businesses assess marketing results and customer experiences.checked 11 Oct 2026
- Security
- Callcap says it maintains administrative, technical, and physical safeguards designed to prevent unauthorized access to or disclosure of client proprietary information.checked 11 Oct 2026
- Service
- Callcap provides call tracking telephone numbers and services for processing, analyzing, and archiving call and other communication data.checked 4 Oct 2026
- Service terms
- The agreement renews for successive 12-month periods unless either party gives at least 30 days’ notice before the current term ends.checked 4 Oct 2026
- Support
- The account login page lists telephone support at 866-731-1151 and an online help option.checked 11 Oct 2026
- Target audience
- Callcap’s assisted-living brochure describes tracking calls generated by marketing and monitoring frontline staff performance for facilities.checked 11 Oct 2026
- Web tracking
- Displaying Callcap tracking numbers on web media may require a Callcap-provided tag or other online tracking instrumentation.checked 4 Oct 2026
The company
- Headquarters
- Callcap’s official terms identify the contracting entity as Callcap, LLC, but do not state its headquarters or founding year.checked 4 Oct 2026
Where it runs
- Platform
- Callcap provides a web-based account login for its service.checked 4 Oct 2026
