Callcap
6.2#20 in call tracking softwareFrom $79 a monthWebAPI
VisitCallcap vs PBXDom
What both publish
| Fact | Callcap | PBXDom |
|---|---|---|
| API | Callcap’s API documentation describes an endpoint for updating campaign information, phone number routing, and features, including recording and real-time Callsurance evaluation settings. | A REST API at api.pbxdom.com exposes calls, reports, widgets and charts; API access is limited to Advanced and Enterprise. |
| Data retention | Call recordings, conversation data, and call detail records are stored for 24 months from the call date, and call recordings and call detail records are deleted upon termination. | Retention ranges from one year on Basic to five or more years on Enterprise. |
| Headquarters | Callcap’s official terms identify the contracting entity as Callcap, LLC, but do not state its headquarters or founding year. | Covina, California, United States |
| Product | Callcap offers call tracking and monitoring to help businesses assess marketing results and customer experiences. | PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. |
| Security | Callcap says it maintains administrative, technical, and physical safeguards designed to prevent unauthorized access to or disclosure of client proprietary information. | PBXDom’s security page describes a local collector forwarding PBX call records to hosted reporting, and explicitly says that page implies no certification or compliance status. |
Callcap plans
- Callcap$79 a month
PBXDom plans
- Basic$99 a month
- Pro$199 a month
- Scale$499 a month
- Advanced$1,199 a month
- Enterprise on-premises$60,000 a year
- Enterprise on-premises version$60,000 a year
Pick Callcap if…
Callcap suits businesses measuring marketing calls or reviewing customer conversations, including assisted-living facilities tracking calls and frontline staff performance. It may fit teams that need call data integrations or real-time missed-opportunity alerts.
Pick PBXDom if…
PBXDom may suit IT teams that want reporting and call accounting for an existing phone system. It is intended for organizations maintaining systems, including legacy PBXs, rather than replacing them.