Callcap
6.2#20 in call tracking softwareFrom $79 a monthWebAPI
VisitCallcap vs CallRail
What both publish
| Fact | Callcap | CallRail |
|---|---|---|
| API | Callcap’s API documentation describes an endpoint for updating campaign information, phone number routing, and features, including recording and real-time Callsurance evaluation settings. | API access is included in all plans, with additional monthly charges for usage above 1,500 API calls. |
| Data retention | Call recordings, conversation data, and call detail records are stored for 24 months from the call date, and call recordings and call detail records are deleted upon termination. | The API documentation says communication records are automatically deleted after 25 months. |
| Headquarters | Callcap’s official terms identify the contracting entity as Callcap, LLC, but do not state its headquarters or founding year. | Atlanta, Georgia, United States |
| Integrations | Callcap’s terms describe integrations and APIs for importing conversation data, exporting data, and interoperation with supported third-party applications and systems. | CallRail lists integrations including Google Ads, Google Analytics 4, Google Business Profile, HubSpot, Salesforce and Freshpaint. |
| Product | Callcap offers call tracking and monitoring to help businesses assess marketing results and customer experiences. | CallRail connects campaigns, conversations, and customers, tracking calls, texts, and forms with attribution. |
| Security | Callcap says it maintains administrative, technical, and physical safeguards designed to prevent unauthorized access to or disclosure of client proprietary information. | CallRail states that it has SOC 2 compliance and publishes HIPAA and GDPR materials. |
| Support | The account login page lists telephone support at 866-731-1151 and an online help option. | The help center contains feature-specific articles covering call recording, downloads, deletion, playback and troubleshooting. |
Callcap plans
- Callcap$79 a month
CallRail plans
- Lead Tracking$50 a month
- AI Voice Assistant$95 a month
- Lead Tracking Complete$95 a month
- Voice Assist$95 a month
- Lead Conversion$150 a month
- Lead Conversion Complete$195 a month
Pick Callcap if…
Callcap suits businesses measuring marketing calls or reviewing customer conversations, including assisted-living facilities tracking calls and frontline staff performance. It may fit teams that need call data integrations or real-time missed-opportunity alerts.
Pick CallRail if…
CallRail suits businesses looking to connect marketing activity with calls, texts and forms. Its mobile app is relevant to users in the United States and Canada who need call and message access on mobile.