C-Zentrix Contact Center

Summary

C-Zentrix Contact Center is a web-based contact center platform with inbound calling, an outbound dialer, an IVR builder, and omnichannel digital channels. It also includes workforce management. The service is offered in Free, Pro, and Enterprise plans. The Free plan provides 100 minutes of initial call credit at no cost; Pro also lists 100 minutes of initial call credit, while Enterprise lists 500 minutes. Pro and Enterprise pricing is available on request. The pricing information also lists a seven-day trial, and the product is marked as having a free plan. C-Zentrix Contact Center is made by C-Zentrix Contact Center, headquartered in Gurgaon, Haryana, India; the product's headquarters are also listed as Gurgaon, Haryana, India.

Who it is for

C-Zentrix Contact Center may suit teams that need inbound and outbound calling, IVR, digital channels, and workforce management through a web platform. Its free option includes initial call credit.

Compared on call center software

Free plan

Noc-zentrix.com

Inbound calling

Yesc-zentrix.com

Outbound dialer

Yesc-zentrix.com

IVR builder

Yesc-zentrix.com

Digital channel scope

omnichannelc-zentrix.com

Workforce management

Yesc-zentrix.com

Facts

Product

C-Zentrix provides a cloud contact center platform for managing inbound and outbound calls and digital customer interactions.c-zentrix.com · 7 Oct 2026

Channels

The vendor lists voice, WhatsApp, Facebook Messenger, video, SMS, Twitter, Instagram, email, website chat, and chatbot as supported interaction channels.c-zentrix.com · 7 Oct 2026

Routing

The platform provides skill-based routing and automatic call distribution to route callers to suitable agents or departments.c-zentrix.com · 7 Oct 2026

Dialing

Outbound campaigns can use preview, progressive, or predictive dialing.c-zentrix.com · 7 Oct 2026

AI features

The product page describes AI options including call summarization, sentiment analysis, live call analysis, and agent assistance.c-zentrix.com · 7 Oct 2026

Call recording

The vendor says all inbound and outbound calls are recorded and recordings can be stored in the cloud or at a location of the customer's preference.c-zentrix.com · 7 Oct 2026

Integrations

The vendor names Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce, and its own CZ Helpdesk CRM integrations.c-zentrix.com · 7 Oct 2026

CRM telephony

CZ Bar embeds call controls, call logs, and recordings in third-party CRM software, according to the vendor.c-zentrix.com · 7 Oct 2026

Security

The vendor describes role-based access to its admin panel for team leaders and QA leaders.c-zentrix.com · 7 Oct 2026

Availability

The product page states that the cloud service has 99.99% uptime.c-zentrix.com · 7 Oct 2026

Hosting

The vendor says its contact center runs on private and public cloud and identifies Google Cloud and Microsoft Azure on the product page.c-zentrix.com · 7 Oct 2026

Use cases

The vendor describes the product as suitable for enterprise contact centers and BPOs handling high call volumes and monitoring productivity.c-zentrix.com · 7 Oct 2026

Support

The company provides a support enquiries route for customers needing product help.c-zentrix.com · 7 Oct 2026

Free trial

The US cloud contact center page advertises a 7-day free trial.c-zentrix.com · 7 Oct 2026

Company

C-Zentrix is identified as the flagship brand of Towards Vision Technologies Limited.c-zentrix.com · 7 Oct 2026

Company

Headquarters

Gurgaon, Haryana, Indiac-zentrix.com · 28 Sept 2026

Where it ranks on Everything Xiaomi

• Best Call Center Software in 2026#18 of 126

Sources

• c-zentrix.com/us/solutions/cloud-contact-center-softw· checked 7 Oct 2026
• c-zentrix.com/solutions/cloud-contact-center-software· checked 7 Oct 2026
• c-zentrix.com/us/contact· checked 7 Oct 2026
• c-zentrix.com/about-us· checked 7 Oct 2026
• c-zentrix.com/pricing· checked 22 Sept 2026