C-Zentrix Contact Center
C-Zentrix Contact Center is a web-based contact center platform with inbound calling, an outbound dialer, an IVR builder, and omnichannel digital channels.
What C-Zentrix Contact Center is
C-Zentrix Contact Center is a web-based contact center platform with inbound calling, an outbound dialer, an IVR builder, and omnichannel digital channels. It also includes workforce management. The service is offered in Free, Pro, and Enterprise plans. The Free plan provides 100 minutes of initial call credit at no cost; Pro also lists 100 minutes of initial call credit, while Enterprise lists 500 minutes. Pro and Enterprise pricing is available on request. The pricing information also lists a seven-day trial, and the product is marked as having a free plan. C-Zentrix Contact Center is made by C-Zentrix Contact Center, headquartered in Gurgaon, Haryana, India; the product's headquarters are also listed as Gurgaon, Haryana, India.
Good
- Includes inbound calling and an outbound dialer
- Provides an IVR builder
- Supports omnichannel digital channels
- Includes workforce management
Watch out
- Only web is listed as a platform
- Pro and Enterprise pricing is available on request
Who it suits
C-Zentrix Contact Center may suit teams that need inbound and outbound calling, IVR, digital channels, and workforce management through a web platform. Its free option includes initial call credit.
Verdict
C-Zentrix Contact Center combines voice, digital channels, and workforce management, with initial call credit in all listed plans. Review the plan terms and pricing for the call volume and capabilities you need.
Plans and prices
From C-Zentrix Contact Center's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 100 minutes initial call credit |
| Pro | — | 100 minutes initial call credit |
| Enterprise | — | 500 minutes initial call credit |
| Live Chat — Free | Free | Single user · Android and iOS mobile SDK |
| Helpdesk CRM — Free | Free | Single user |
| Voice — Free | Free | 100 minutes initial call credit · single user |
| API — TRY NOW API | Priced on request | Try now |
| Voice — Pro | Priced on request | 100 minutes initial call credit |
| Helpdesk CRM — Enterprise | Priced on request | Connect to sales |
| Helpdesk CRM — Pro | Priced on request | Single user |
| Live Chat — Enterprise | Priced on request | Connect to sales |
| Omni-Channel | Priced on request | Voice initial call credit shown as 500 minutes or 1000 minutes · connect to sales |
| Voice — Enterprise | Priced on request | 500 minutes initial call credit · connect to sales |
The facts
Each one read from C-Zentrix Contact Center's own pages, with the date it was checked.
What it does
- AI features
- The product page describes AI options including call summarization, sentiment analysis, live call analysis, and agent assistance.checked 7 Oct 2026
- Availability
- The product page states that the cloud service has 99.99% uptime.checked 7 Oct 2026
- Call recording
- The vendor says all inbound and outbound calls are recorded and recordings can be stored in the cloud or at a location of the customer's preference.checked 7 Oct 2026
- Channels
- The vendor lists voice, WhatsApp, Facebook Messenger, video, SMS, Twitter, Instagram, email, website chat, and chatbot as supported interaction channels.checked 7 Oct 2026
- CRM telephony
- CZ Bar embeds call controls, call logs, and recordings in third-party CRM software, according to the vendor.checked 7 Oct 2026
- Dialing
- Outbound campaigns can use preview, progressive, or predictive dialing.checked 7 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Hosting
- The vendor says its contact center runs on private and public cloud and identifies Google Cloud and Microsoft Azure on the product page.checked 7 Oct 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- The vendor names Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce, and its own CZ Helpdesk CRM integrations.checked 7 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Product
- C-Zentrix provides a cloud contact center platform for managing inbound and outbound calls and digital customer interactions.checked 7 Oct 2026
- Routing
- The platform provides skill-based routing and automatic call distribution to route callers to suitable agents or departments.checked 7 Oct 2026
- Security
- The vendor describes role-based access to its admin panel for team leaders and QA leaders.checked 7 Oct 2026
- Support
- The company provides a support enquiries route for customers needing product help.checked 7 Oct 2026
- Use cases
- The vendor describes the product as suitable for enterprise contact centers and BPOs handling high call volumes and monitoring productivity.checked 7 Oct 2026
- Workforce management
- Yeschecked 22 Sep 2026
The company
- Company
- C-Zentrix is identified as the flagship brand of Towards Vision Technologies Limited.checked 7 Oct 2026
- Headquarters
- Gurgaon, Haryana, Indiachecked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Free trial
- The US cloud contact center page advertises a 7-day free trial.checked 7 Oct 2026
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