C-Zentrix Contact Center
7.5#31 in call center softwareFree planFree planAndroidiOSWebAPI
VisitC-Zentrix Contact Center vs VICIdial
What both publish
| Fact | C-Zentrix Contact Center | VICIdial |
|---|---|---|
| Call recording | The vendor says all inbound and outbound calls are recorded and recordings can be stored in the cloud or at a location of the customer's preference. | Calls can be recorded automatically or started and stopped manually, including stereo recordings. |
| Dialing | Outbound campaigns can use preview, progressive, or predictive dialing. | Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm. |
| Digital channel scope | omnichannel | voice_plus_digital |
| Free plan | No | Yes |
| Headquarters | Gurgaon, Haryana, India | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | The vendor names Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce, and its own CZ Helpdesk CRM integrations. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | C-Zentrix provides a cloud contact center platform for managing inbound and outbound calls and digital customer interactions. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
C-Zentrix Contact Center plans
- FreeFree
- Pro—
- Enterprise—
- Live Chat — FreeFree
- Helpdesk CRM — FreeFree
- Voice — FreeFree
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick C-Zentrix Contact Center if…
C-Zentrix Contact Center may suit teams that need inbound and outbound calling, IVR, digital channels, and workforce management through a web platform. Its free option includes initial call credit.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.