BT Cloud Voice
The facts below are what the maker publishes about BT Cloud Voice, checked and dated. Our editors have not written about it yet.
Plans and prices
From BT Cloud Voice's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | £10.52 a month | online portal · automatic call routing · call transfers · ring multiple phones with one number · per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT |
| Connect | £13.74 a month | Basic features · voicemail to inbox · Call Director · voice and video conferencing · per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT |
| Collaborate | £20.09 a month | Connect features · audio meetings · personal meeting rooms · optional call recording and analytics · per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT |
The facts
Each one read from BT Cloud Voice's own pages, with the date it was checked.
What it does
- Auto attendant
- Yeschecked 22 Sep 2026
- Business fit
- BT says Cloud Voice is designed for larger businesses with five or more users and offers individually tailored user features.checked 11 Oct 2026
- Business numbers
- localchecked 22 Sep 2026
- Call analytics
- Optional Cloud Voice Call Analytics reports attempted, made, received, and missed calls, with reporting by company, department, team, or employee.checked 11 Oct 2026
- Calling
- The service places calls over the internet and lets teams make and receive calls from different locations.checked 11 Oct 2026
- Calling features
- Features include automatic call routing, call transfers, voicemail to email, Call Director, and voice and video conferencing, depending on licence.checked 11 Oct 2026
- Call packages
- Optional UK and international call packages include pay-as-you-go, shared minute bundles, and unlimited UK national and mobile calls.checked 11 Oct 2026
- Call routing
- advancedchecked 22 Sep 2026
- CRM integration
- Optional Go TAPI can connect Cloud Voice with a CRM or other business application, but the customer or CRM provider must integrate it.checked 11 Oct 2026
- Internet requirements
- A broadband connection with sufficient bandwidth can be used; BT recommends business fibre broadband or a leased line.checked 11 Oct 2026
- Security and privacy
- BT says Call Director can keep a user's personal details private by billing calls to the company rather than showing them on the user's personal bill.checked 11 Oct 2026
- Support
- BT advertises a dedicated UK-based helpdesk available 24/7 for Cloud Voice customers.checked 11 Oct 2026
- Webex collaboration
- Cloud Voice with Cisco Webex supports audio and video calls, instant messaging, meetings, screen sharing, file sharing, and virtual whiteboards.checked 11 Oct 2026
- What it is
- BT Cloud Voice is a hosted VoIP phone system aimed at growing SMEs.checked 11 Oct 2026
The company
- Company history
- BT says its roots trace to the Electric Telegraph Company, founded in 1846.checked 11 Oct 2026
- Microsoft Teams integration
- Webex integration lets Microsoft Teams users click to call with Cloud Voice, without a dial plan or routing reconfiguration; each user needs an active Webex service.checked 11 Oct 2026
Where it runs
- Desktop and mobile apps
- Yeschecked 22 Sep 2026
- Devices
- Users need a Cloud Voice licence and can call using an IP device, desktop app, or mobile app; BT says only phones from its Cloud Voice portfolio can be used.checked 11 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
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