Bazaarvoice Ratings & Reviews

What Bazaarvoice Ratings & Reviews is

Bazaarvoice Ratings & Reviews helps brands and retailers collect customer feedback and present it across online shopping channels. Shoppers can submit ratings, reviews, questions, photos, and videos for multiple purchased products using multi-product forms. Review Highlights applies natural language processing and industry-specific sentiment analysis to condense review attributes into pros and cons. Its review displays are described as photo-first, mobile-responsive, and designed for SEO. Insights & Reports covers user-generated content's sales impact, sentiment, and product innovation opportunities. Brands can distribute reviews through Bazaarvoice's retailer network, while retailers can receive brand content from that network. A Shopify connection synchronizes product catalog, order data, and customer feedback. Package features vary: Essentials includes collection and display templates, reporting, and standard support; Advanced adds Questions & Answers, text-message review collection, and dedicated Client Success support; Enterprise includes expanded flexibility and premium Client Success offerings, along with API access. Pricing is on request. Bazaarvoice is based in Austin, Texas, and says its data is stored in AWS data centers.