Batch

What Batch is

Batch is an AI customer engagement platform for CRM teams to design, test, and automate campaigns across acquisition, monetization, and retention. It supports SMS, email, in-app messaging, mobile push, and web push, with a unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics. Batch AI includes workflow agents, predictive scores, and AI Decisioning for campaign decisions and optimization. Its data platform brings together mobile, website, and data warehouse signals in real time and reconciles cross-device identifiers into customer profiles. Server-side APIs and client-side SDKs support integration, and featured partners include Snowflake, Piano Analytics, Segment, and Hightouch. Batch says its data platform is GDPR compliant, supports configurable data purges, and stores customer data exclusively in France with no technical infrastructure outside the European Union. The company was founded in 2015 and is headquartered in Paris. Replacing a legacy CRM and launching campaigns takes 8–12 weeks depending on the customer’s marketing technology setup. Pricing is available on request; the Enterprise plan includes the full feature set, a dedicated account manager, and connectors for other MarTech tools.