AnyChat
AnyChat combines a shared support inbox, knowledge base, ticketing, automation, and bots for customer support teams.
What AnyChat is
AnyChat combines a shared support inbox, knowledge base, ticketing, automation, and bots for customer support teams. Its inbox brings conversations from Messenger, Instagram, WhatsApp, and other channels into one dashboard for assignment, tagging, and tracking. Teams can build no-code conversation flows, route requests by channel, intent, or customer segment, and hand conversations to human agents. A website widget lets visitors contact a business through live chat, WhatsApp, Messenger, and other channels. Incoming emails can become tickets automatically, with configurable statuses, priorities, types, filters, and assignments. The knowledge base supports a custom domain and articles with text, images, videos, and code blocks. The listed channels also include Twilio SMS, Telegram, Viber, LINE, WeChat, Zalo, and an API channel. AnyChat supports Android, iOS, web, and API access, and its mobile experience includes inbox and conversation views.
Good
- Combines inbox, ticketing, knowledge base, and bots
- Routes no-code flows by channel, intent, or segment
- Incoming emails can become tickets automatically
- Offers a free plan
Watch out
- Free plan is limited to one workspace
- Free plan retains data for 30 days
Who it suits
AnyChat suits customer support teams handling conversations across several messaging channels. It may also fit teams that want ticketing, a knowledge base, and bot-to-agent handoff in one platform.
Verdict
AnyChat brings multichannel conversations and ticket workflows together with automation and human handoff. The free plan has limited workspace and retention allowances, while paid plans start at $9/mo.
Plans and prices
From AnyChat's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $9 a month | 1 workspace · 3 widgets · 3+ team members · All x 1 channels · 3 AI agents · 60-day data retention |
| Advanced | $14 a month | 3 workspaces · 5 widgets · 5+ team members · All x 3 channels · 5 AI agents · 90-day data retention |
| Growth | $19 a month | 25+ team members · unlimited access to all features |
| Free | Free | 1 workspace · 1 widget · live chat · 30-day data retention |
The facts
Each one read from AnyChat's own pages, with the date it was checked.
What it does
- AI bot generation
- Yeschecked 22 Sep 2026
- AI providers
- The homepage says users can choose an AI provider and names OpenAI, OpenRouter, Gemini, DeepSeek, Claude, and Grok.checked 7 Oct 2026
- API
- The homepage says AnyChat can be integrated with REST APIs and event webhooks.checked 7 Oct 2026
- Bots
- The platform supports no-code conversation flows, routing by channel, intent, and customer segment, and handoff to human agents.checked 7 Oct 2026
- Deployment channels
- multichannelchecked 22 Sep 2026
- Human handoff
- Yeschecked 22 Sep 2026
- Integrations
- Listed integrations include reCAPTCHA, Cloudflare Turnstile, Telegram, Twilio, and Google Sheets.checked 7 Oct 2026
- Knowledge base
- The knowledge base supports a custom domain and articles containing text, images, videos, and code blocks.checked 7 Oct 2026
- Knowledge-base answers
- Yeschecked 22 Sep 2026
- Messaging channels
- The channels page lists website live chat, WhatsApp Business, Facebook Messenger, Instagram DM, Twilio SMS, Telegram, Viber, LINE, WeChat, Zalo, and an API channel.checked 7 Oct 2026
- Paid from
- 9checked 22 Sep 2026
- Privacy and security
- The privacy policy says customer data is stored on servers in the European Union, including Germany, and that transfers from the EEA, UK, or Switzerland may use EU Standard Contractual Clauses.checked 7 Oct 2026
- Product
- AnyChat combines a support inbox, knowledge base, ticketing system, automation, and bots for customer support teams.checked 7 Oct 2026
- Security limits
- The privacy policy says AnyChat takes reasonable and appropriate safeguards but cannot guarantee the security of personal information in transmission or storage.checked 7 Oct 2026
- Sensitive data
- The terms say customers subject to regulations such as HIPAA are responsible for determining suitability, and the terms prohibit using the service to collect, manage, or process sensitive information.checked 7 Oct 2026
- Shared inbox
- The shared inbox brings customer conversations from Messenger, Instagram, WhatsApp, and other channels into one dashboard, where they can be assigned, tagged, and tracked.checked 7 Oct 2026
- Ticketing
- AnyChat says incoming emails can become tickets automatically, tickets can be auto-assigned, and teams can configure statuses, priorities, types, and filters.checked 7 Oct 2026
- Visual flow builder
- Yeschecked 22 Sep 2026
- Website widget
- The website widget lets visitors contact a business through live chat, WhatsApp, Messenger, or other channels from one place.checked 7 Oct 2026
The company
- Company
- The site identifies the company as AnyChat LLC and displays “Meta Business Solution Provider.”checked 7 Oct 2026
Money
- Free plan
- Yeschecked 22 Sep 2026
Where it runs
- Mobile app
- AnyChat describes a mobile experience for iOS and Android with inbox and conversation views, push-notification-friendly screens, predefined replies, AI help, and reassignment.checked 7 Oct 2026
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