Ameyo Contact Center
The facts below are what the maker publishes about Ameyo Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Ameyo Contact Center's own pricing page, checked 10 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| XPrime | Priced on request | Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app |
| XPro | Priced on request | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Native chat & voice bots · Virtual agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app |
| XTRM | Priced on request | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard & in-house CRM integration · Automated quality monitoring · Customizable reports · Virtual agents · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Mobile app |
The facts
Each one read from Ameyo Contact Center's own pages, with the date it was checked.
What it does
- Agent tools
- Its unified desktop consolidates customer history, context, tickets, and tools, and its agent copilot offers real-time AI suggestions.checked 10 Oct 2026
- Analytics
- Customizable dashboards and real-time alerts show agent performance, queue status, and SLA compliance.checked 10 Oct 2026
- APIs
- CRM integration supports RESTful or SOAP web services to fetch and update customer data.checked 10 Oct 2026
- Audience
- The enterprise contact center pricing page describes its solution as designed for large enterprises with complex needs.checked 10 Oct 2026
- Authentication
- The contact center supports optional two-factor authentication using a one-time password in addition to user ID and password.checked 10 Oct 2026
- Automation
- The platform supports voicebots, chatbots, IVR deflection, and bot-to-agent handoffs.checked 10 Oct 2026
- Deployment
- Deployment options include private cloud, public cloud, hybrid, customer cloud, and on-premise.checked 10 Oct 2026
- Dialers
- Autodialer features include answering machine detection, DNC management, retry time settings, pacing ratio control, and preview, predictive, and fixed pace dialing modes.checked 10 Oct 2026
- Integrations
- Documented CRM toolbar integrations include Salesforce, Microsoft Dynamics, Freshdesk, Zendesk, Zoho CRM, and Zoho Desk.checked 10 Oct 2026
- Limits
- The pricing page says voice streaming (Agent Stream) is excluded from the listed plans and is available separately.checked 10 Oct 2026
- Omnichannel
- The product lists voice, WhatsApp, Instagram, RCS, SMS, and other channels.checked 10 Oct 2026
- Product
- Ameyo Contact Center by Exotel unifies voice, messaging, and digital channels to manage customer interactions and improve agent productivity.checked 10 Oct 2026
- Routing
- Routing options include preferred agent, sticky agent, skill-based, and least recently used agent routing.checked 10 Oct 2026
- Security
- The pricing page states that security measures include voice log encryption, ISO 27001:2013, PCI DSS, and data access controls.checked 10 Oct 2026
- Support
- The standard support package lists 24×5 availability, phone support, a 90-minute first response, and a six-hour critical-issue target; the listed SLAs apply to incident tickets.checked 10 Oct 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Bengaluru, Indiachecked 28 Sep 2026
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