Akita
Akita is a customer success platform for bringing customer information, activity, and metrics into one place to help teams nurture and retain customers.
What Akita is
Akita is a customer success platform for bringing customer information, activity, and metrics into one place to help teams nurture and retain customers. Its searchable customer view combines data from multiple sources. Teams can build segments using account and contact attributes or KPI changes over time, then use playbooks to start workflows based on customer behavior or attributes, create tasks, and send messages from a user's mailbox. The platform also supports customized account and contact health scores and unlimited dashboards with statistics, charts, and customer lists. Akita says it connects with more than 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. Developer tools let teams push key data into Akita; full API access is listed for Growing Teams. Akita positions the product for startups and teams beginning customer success work. Plans are month-to-month with cancellation anytime; annual prepayment receives a 20% discount. The Small Teams plan is $49 a month. There is no free plan or free trial.
Good
- Combines customer data from multiple sources.
- Supports customer segments based on attributes and KPI changes.
- Playbooks can create tasks and send mailbox messages.
- Integrates with over 100 SaaS applications.
Watch out
- No free plan or free trial.
- Small Teams includes two integrations.
- Small Teams tracks up to 100,000 events monthly.
Who it suits
Akita may suit startups and teams starting customer success operations that need a unified customer view, segmentation, health scoring, or playbooks. Teams should check plan limits and integration needs before choosing.
Verdict
Akita brings customer records, segments, health scores, dashboards, and playbooks together for customer success work. Its entry plan costs $49 a month, and there is no trial to try first.
Plans and prices
From Akita's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Small Teams | $49 a month | 2 integrations · 2 full access users · 4 read-only users · additional integration $29/month · additional full access user $29/month · $49 /month |
| Growing Teams | $99 a month | 4 integrations · 4 full access users · 8 read-only users · full API access · additional integration $29/month · additional full access user $29/month · $99 /month |
| Enterprise Teams | $499 a month | custom integrations development · free onboarding sessions · end user teaching seminars · dedicated success engineer · $499 /month |
The facts
Each one read from Akita's own pages, with the date it was checked.
What it does
- API and data input
- The pricing page includes full API access in the Growing Teams plan, and the FAQ says developer tools let teams push key data into Akita.checked 7 Oct 2026
- Customer view
- Akita combines customer information from multiple data sources into a searchable, unified customer view.checked 7 Oct 2026
- Health scores and dashboards
- Akita supports customized account and contact health scores and unlimited dashboards with statistics, charts, and customer lists.checked 7 Oct 2026
- Hosting and compliance
- Akita says its data is hosted on AWS and its pricing FAQ states that Akita is GDPR compliant.checked 7 Oct 2026
- Integrations
- Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk.checked 7 Oct 2026
- Intended users
- Akita describes its platform as a fit for startups and teams beginning their customer success journey.checked 7 Oct 2026
- Playbooks
- Playbooks can trigger predefined workflows based on customer behavior or attributes, create tasks, and send messages from the user's mailbox.checked 7 Oct 2026
- Product
- Akita is a customer success platform that centralizes customer data, activity, and metrics to help teams nurture and retain customers.checked 7 Oct 2026
- Security
- Akita says customer data is backed up daily for seven days, HTTP transport uses SSL, and access to hosting infrastructure uses two-factor authentication.checked 7 Oct 2026
- Segmentation
- Users can create always-up-to-date customer segments by filtering account and contact attributes and KPI changes over time.checked 7 Oct 2026
- Support
- Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests.checked 7 Oct 2026
- Usage limits
- The pricing comparison lists monthly tracking event limits of up to 100,000 for Small Teams, up to 1M for Growing Teams, and unlimited for Enterprise.checked 7 Oct 2026
The company
- Company location
- Akita identifies Akita Ventures Limited as based in Dublin, Ireland.checked 7 Oct 2026
- Headquarters
- Dublin, Irelandchecked 28 Sep 2026
Money
- Trial and billing
- The pricing FAQ says there is no free trial, subscriptions are month-to-month with cancellation anytime, and annual prepayment receives a 20% discount.checked 7 Oct 2026
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