Akita
6.1#6 in customer revenue optimization (cro) softwareFrom $49 a monthWebAPI
VisitAkita vs GainTrace
What both publish
| Fact | Akita | GainTrace |
|---|---|---|
| Headquarters | Dublin, Ireland | Ahmedabad, India |
| Integrations | Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. |
| Intended users | Akita describes its platform as a fit for startups and teams beginning their customer success journey. | The About page describes GainTrace as customer success software for B2B SaaS companies and says its customers are B2B SaaS teams worldwide. |
| Playbooks | Playbooks can trigger predefined workflows based on customer behavior or attributes, create tasks, and send messages from the user's mailbox. | Nineteen built-in workflows cover scenarios including health drops, renewal timelines, champion departures, payment failures and onboarding stages. |
| Product | Akita is a customer success platform that centralizes customer data, activity, and metrics to help teams nurture and retain customers. | GainTrace is customer success software that combines stack signals into customer health scores to surface churn risk in time to act. |
| Support | Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests. | The company says support is handled by the founders and that support email is answered within one business day. |
Akita plans
- Small Teams$49 a month
- Growing Teams$99 a month
- Enterprise Teams$499 a month
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
Pick Akita if…
Akita may suit startups and teams starting customer success operations that need a unified customer view, segmentation, health scoring, or playbooks. Teams should check plan limits and integration needs before choosing.
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.