Airtel Hosted Contact Center
The facts below are what the maker publishes about Airtel Hosted Contact Center, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Airtel Hosted Contact Center's own pages, with the date it was checked.
What it does
- Agent workspace
- The unified agent workspace shows ongoing conversations, tracks and goals, and includes tools to collaborate with coworkers.checked 12 Oct 2026
- Customer support use
- The cloud contact center integrates with a knowledge base so agents can access product information and troubleshoot customer issues.checked 12 Oct 2026
- Dashboard
- Supervisors can view KPIs and conversational insights in a real-time dashboard.checked 12 Oct 2026
- Dashboards
- Supervisors get a real-time view of KPIs and conversational insights.checked 12 Oct 2026
- Digital channel scope
- voice_plus_digitalchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- Airtel says the contact center integrates with a business knowledge base; the page does not name specific third-party integrations.checked 12 Oct 2026
- Intelligent IVR
- Intelligent IVR can answer simple, repetitive inquiries and reduce agents’ workload during peak times.checked 12 Oct 2026
- Intended users
- The product page describes browser-based access for agents, supervisors, and managers and presents customer inquiry handling and technical support as use cases.checked 12 Oct 2026
- IVR
- Intelligent IVR can answer simple, repetitive inquiries and help manage customer grievances during call surges.checked 12 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Knowledge base
- Airtel says the cloud contact center integrates with a knowledge base so agents can find product information and troubleshoot issues.checked 12 Oct 2026
- Outbound calling
- The platform supports outbound calling modes, schedules, call statuses, and callbacks.checked 12 Oct 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Outbound dialing
- The platform supports choosing calling modes, setting schedules, and customizing call statuses and callbacks.checked 12 Oct 2026
- Pricing model
- Airtel describes bundled, pay-per-agent pricing but does not show a specific price on the product page.checked 12 Oct 2026
- Product
- Airtel describes Hosted Contact Center as a customizable cloud contact center with a pay-as-you-go model.checked 12 Oct 2026
- Purpose
- Airtel describes the product as a customizable hosted contact center with a pay-as-you-go model for reducing infrastructure deployment and maintenance costs.checked 12 Oct 2026
- Reporting
- Users can generate and customize detailed call reports and set them to auto-deliver.checked 12 Oct 2026
- Scalability
- Airtel says the cloud contact center can scale up or down according to seasonality and traffic requirements.checked 12 Oct 2026
- Scale
- Airtel says the cloud contact center can scale up or down based on seasonality and traffic requirements.checked 12 Oct 2026
Where it runs
- Browser access
- Agents, supervisors and managers can manage the service through web browsers from anywhere.checked 12 Oct 2026
The company
- Founded
- 1995checked 19 Oct 2026
- Headquarters
- New Delhi, Indiachecked 19 Oct 2026
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