Airtel Hosted Contact Center
6.4#80 in call center softwareWeb
VisitAirtel Hosted Contact Center vs VICIdial
What both publish
| Fact | Airtel Hosted Contact Center | VICIdial |
|---|---|---|
| Digital channel scope | voice_plus_digital | voice_plus_digital |
| Headquarters | New Delhi, India | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | Airtel says the contact center integrates with a business knowledge base; the page does not name specific third-party integrations. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Airtel describes Hosted Contact Center as a customizable cloud contact center with a pay-as-you-go model. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Airtel Hosted Contact Center plans
No prices published.
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Airtel Hosted Contact Center if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.