Affective AI
Affective AI is paid communication intelligence software that guides conversations in real time from opening to close.
What Affective AI is
Affective AI is paid communication intelligence software that guides conversations in real time from opening to close. Listed uses include sales, customer success, negotiation, and claims and compliance. During calls, it offers contextual prompts, plus guidance on delivery, pace, and emotional register. Analysis includes speaker-identified transcription, tone detection, emotion scoring, objection alerts, compliance monitoring, and call scoring. Integrations include Salesforce, HubSpot, Zoom Phone, RingCentral, Microsoft Teams, Twilio, Genesys Cloud, Five9, Slack, Zapier, and webhooks; Dialpad is marked coming soon. A REST API analyzes text or audio for sentiment. Security details include SOC 2 Type II, AES-256 encryption at rest, TLS 1.3 in transit, UK/EU data residency, SSO, MFA, and audit logging.
Good
- Real-time prompts and emotional guidance
- Transcription with speaker identification
- Many listed business integrations
- REST API for text or audio
- 14-day trial on every plan
Watch out
- No free plan
- Dialpad integration is coming soon
- Trial requires a credit card
Who it suits
It suits teams needing live coaching and conversation analysis for sales, service, negotiation, or compliance work. Developers can use its REST API, while organizations can choose web, API, or self-hosted deployment.
Verdict
Affective AI combines live coaching, conversation analysis, integrations, and API access. Its tiered plans cover basic transcription through compliance and custom integration needs, with self-hosted deployment listed for Sovereign.
Plans and prices
From Affective AI's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Core | £99 a month | 1 seat shown · Tone detection · Basic sentiment analysis · Real-time transcription · Call history and search · Email support · £99 / seat /mo |
| Coach | £179 a month | 1 seat shown · Everything in Core · Real-time coaching prompts · SPIN and Challenger methodology support · Objection handling alerts · Team analytics dashboard · Priority support · £179 / seat /mo |
| Insight | £299 a month | 1 seat shown · Everything in Coach · Full emotion reading (7+ emotions) · Deception risk scoring · Stress and confidence indicators · Custom keyword alerts · Advanced analytics and reporting · £299 / seat /mo |
| Command | £499 a month | 1 seat shown · Everything in Insight · Compliance monitoring · Insurance claims analysis · Fraud indicator detection · Custom integrations · API access · Dedicated account manager · £499 / seat /mo |
| Sovereign | Priced on request | On-premise deployment · 24/7 dedicated support · Unlimited seats · SLA guarantees · Custom model training · White-label options · Custom |
The facts
Each one read from Affective AI's own pages, with the date it was checked.
What it does
- Analysis features
- Features include live transcription with speaker identification, tone detection, emotion scoring, objection alerts, compliance monitoring, and call scoring.checked 30 Sep 2026
- API
- The developer page describes a REST API for sentiment analysis and documents an endpoint to analyze text or audio.checked 30 Sep 2026
- Deployment
- The home page says users start calls from a browser with no installs, integrations, or training; Sovereign includes on-premise deployment.checked 30 Sep 2026
- Integrations
- The integrations page lists Salesforce, HubSpot, Zoom Phone, RingCentral, Microsoft Teams, Twilio, Genesys Cloud, Five9, Slack, Zapier, and webhooks as available; Dialpad is marked coming soon.checked 30 Sep 2026
- Live guidance
- The product provides contextual prompts about what to say and when, along with guidance on delivery, pace, and emotional register.checked 30 Sep 2026
- Privacy
- The GDPR page says audio is not retained beyond the processing period unless instructed and that Data Processing Agreements are provided to customers.checked 30 Sep 2026
- Product
- Affective AI describes its product as real-time communication intelligence that guides conversations from the first word to the close.checked 30 Sep 2026
- Security
- The security page states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.3 in transit, UK/EU data residency, SSO, MFA, and audit logging.checked 30 Sep 2026
- Support
- The pricing page lists email support for Core, priority support for Coach, and 24/7 dedicated support for Sovereign.checked 30 Sep 2026
- Use cases
- The maker lists sales, customer success, negotiation, and claims and compliance as use cases.checked 30 Sep 2026
The company
- Company
- The maker identifies itself as Affective AI Limited and says it was founded in 2024.checked 30 Sep 2026
- Founded
- 2024checked 28 Sep 2026
- Headquarters
- The contact page gives the company address as North West House, 119 Marylebone Rd, London NW1 5PU.checked 30 Sep 2026
Money
- Trial
- The home page offers a 14-day free trial on all plans and says a credit card is required.checked 30 Sep 2026
