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Affective AI vs Cresta

Affective AI

6.3#9 in ai sentiment analysis softwareFrom £99 a month
WebAPISelf-hosted
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Cresta logo

Cresta

6.9#2 in agent assist softwareFrom $150,000 a year
WebAPIExtension
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What both publish

FactAffective AICresta
Founded20242017
HeadquartersThe contact page gives the company address as North West House, 119 Marylebone Rd, London NW1 5PU.Palo Alto, California, USA
IntegrationsThe integrations page lists Salesforce, HubSpot, Zoom Phone, RingCentral, Microsoft Teams, Twilio, Genesys Cloud, Five9, Slack, Zapier, and webhooks as available; Dialpad is marked coming soon.Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive.
ProductAffective AI describes its product as real-time communication intelligence that guides conversations from the first word to the close.Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform.

Affective AI plans

  • Core£99 a month
  • Coach£179 a month
  • Insight£299 a month
  • Command£499 a month
  • SovereignPriced on request

Cresta plans

  • Agent Assist for Chat$150,000 a year
  • Agent Assist for Voice$150,000 a year
  • Custom enterprise pricingPriced on request
  • Enterprise (custom)Priced on request
  • TrustRadius listingPriced on request

Pick Affective AI if…

It suits teams needing live coaching and conversation analysis for sales, service, negotiation, or compliance work. Developers can use its REST API, while organizations can choose web, API, or self-hosted deployment.

Pick Cresta if…

You want what its maker publishes above — check its page for the details.

Charts they share