Zendesk Contact Center vs Zoom Contact Center
| Zendesk Contact Center | Zoom Contact Center | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $33/mo | — |
| Open source | No | No |
| Platforms | Web | — |
| Free plan | No | No |
| Paid from | $83/user/mo | — |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | omnichannel |
| Workforce management | Yes | Yes |
Both are listed in Best Call Center Software. On Everything Xiaomi, Zendesk Contact Center scores higher on our published basis.