Visual Assistance
7.0#4 in remote video support softwareFrom 800 NZD a yearAndroidiOSWebmacOS
VisitVisual Assistance vs XMReality Remote Guidance
XMReality Remote Guidance
7.1#2 in remote video support softwareFrom $35 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Visual Assistance | XMReality Remote Guidance |
|---|---|---|
| Headquarters | Auckland, New Zealand | Linköping, Sweden |
| Intended users | The FAQ identifies businesses needing real-time visual communication for technical support, remote inspection or customer guidance as its intended users. | The maker describes use cases including technical helpdesk support, inspections and audits, and remote training. |
| Purpose | Visual Assistance is a browser-based remote support tool for real-time visual communication between businesses and customers. | XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. |
| Security | Video, audio and messages are encrypted in transit using industry-standard protocols. | XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest. |
| Support | Support is available Monday to Friday, 9:00 AM to 5:00 PM (GMT+8), excluding public holidays, and aims to respond within one business day. | The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise. |
Visual Assistance plans
- Business Plan (monthly billing)75 NZD a month
- Business Plan (annual billing)800 NZD a year
- Enterprise PlanPriced on request
XMReality Remote Guidance plans
- Basic$35 a month
- Professional$68 a month
- EnterprisePriced on request
Pick Visual Assistance if…
It suits businesses that need visual support for technical issues, remote inspections or customer guidance. Clients can join from a smartphone browser without downloading an app.
Pick XMReality Remote Guidance if…
It suits technical helpdesk teams, inspectors, auditors, and trainers who need to guide on-site workers remotely. It can also fit organizations using the listed business integrations.