Viewabo
6.9#5 in remote video support softwareFrom $79 a monthAndroidiOSWeb
VisitViewabo vs Visual Assistance
Visual Assistance
7.0#4 in remote video support softwareFrom 800 NZD a yearAndroidiOSWebmacOS
VisitWhat both publish
| Fact | Viewabo | Visual Assistance |
|---|---|---|
| Intended users | Viewabo describes its intended users as teams supporting physical products, including hardware, industrial equipment, medical and life science, appliances, HVAC, plumbing, electrical, and solar businesses. | The FAQ identifies businesses needing real-time visual communication for technical support, remote inspection or customer guidance as its intended users. |
| Purpose | Viewabo lets support teams see a customer's smartphone camera feed in real time to diagnose and resolve issues remotely. | Visual Assistance is a browser-based remote support tool for real-time visual communication between businesses and customers. |
| Security | Viewabo says customer data is isolated in a multi-tenant cloud environment and encrypted at rest and in transit, with role-based and least-privilege access controls. | Video, audio and messages are encrypted in transit using industry-standard protocols. |
| Support | Viewabo provides a Help Center with setup guidance, troubleshooting, session tools, recording and sharing instructions, and plan and billing information. | Support is available Monday to Friday, 9:00 AM to 5:00 PM (GMT+8), excluding public holidays, and aims to respond within one business day. |
| Supported devices | Customers need an iPhone with iOS 11 or later using Safari, or Android 5.0 or later using Chrome; agents need a desktop running the latest Chrome or Microsoft Edge. | Company users can initiate sessions from Windows or macOS computers, while clients can join from iOS or Android smartphones. |
Viewabo plans
- Starter$79 a month
- Growth$199 a month
- Scale$399 a month
Visual Assistance plans
- Business Plan (monthly billing)75 NZD a month
- Business Plan (annual billing)800 NZD a year
- Enterprise PlanPriced on request
Pick Viewabo if…
Viewabo suits teams supporting hardware, industrial equipment, medical and life science products, appliances, HVAC, plumbing, electrical, or solar businesses. It is designed for agents who need browser-based visual guidance without requiring a customer app.
Pick Visual Assistance if…
It suits businesses that need visual support for technical issues, remote inspections or customer guidance. Clients can join from a smartphone browser without downloading an app.