Talkdesk CX Cloud vs TouchPoint One A-GAME Flex

Talkdesk CX Cloud

7.8 #14 in Call Center Software

6.1 #16 in Customer Service Gamification Software

	Talkdesk CX Cloud	TouchPoint One A-GAME Flex
Free plan	No	No
Paid from	$85/mo	$29.23/mo
Platforms	Web	Android, iOS, Web
Free plan	No	No
Paid from	165 /user/mo	29.23 /user/mo
Team leaderboards	Yes	Yes
Challenge scheduling	Yes	Yes
Leaderboard scope	both	both
Supported helpdesks	Talkdesk Contact Center; Talkdesk Quality Management; Talkdesk Feedback; Talkdesk Interaction Analytics; Talkdesk Workforce Management	Acuity, Genesys, NICE inContact, Five9, Zendesk, Salesforce, Talkdesk, Avaya, Cisco, Aspect, Verint, Serenova, Noble Systems
Core mechanics	points not documented; badges; goals; challenges; rewards/prize messages; peer recognition	points, leaderboards, time-based games, KPI scoring, balanced-score scoring, duels, team competitions, rewards
Single sign-on	Yes
Supported channels	voice, web chat, SMS, WhatsApp, Digital Connect
Workflow actions	Yes
Human handoff	Yes
Voice support	Yes
Multilingual support	Yes
API access	Yes
Ticketing workflows	No
Routing automation	No
Agent assistance	No
Channels supported	omnichannel
Knowledge base	No
Helpdesk integrations	ServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Kustomer
Inbound calling	Yes
Outbound dialer	Yes
IVR builder	Yes
Digital channel scope	omnichannel
Workforce management	Yes
Speech analytics	Yes
Sentiment analysis	Yes
Channel coverage	omnichannel
Journey mapping	Yes
Data export	Yes
Dialing modes	Predictive Dialing, Preview Dialing
CRM integrations	Salesforce
Local presence	Yes
Voicemail drop	Yes
Call recording	Yes