Surveypal
6.0#19 in customer service qa softwareWebAPI
VisitSurveypal vs Voxjar
What both publish
| Fact | Surveypal | Voxjar |
|---|---|---|
| API access | Yes | Users can generate long-lived API tokens from the Developers settings area. |
| Company history | Surveypal says it was established in 2007. | Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond. |
| Founded | 2007 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Tampere, Finland | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | The maker lists integrations for Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Intended users | Surveypal describes CXM as serving an organization from frontline teams to the C-suite, with customer insights accessible across departments. | The Enterprise plan is described for BPOs, agencies, and organizations with special requirements. |
| Purpose | Surveypal offers a survey tool and a customer experience management platform to collect, analyze, and act on customer feedback. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Support | The customer success team offers help by phone, email, and chat, and the site links to a support center. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Surveypal plans
- Survey ToolPriced on request
- Surveypal CXMPriced on request
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick Surveypal if…
You want what its maker publishes above — check its page for the details.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.