Stept
7.4#5 in ai customer service agentsFrom $19 a monthFree planWebAPIExtensionLinux
VisitStept vs Yellow.ai
What both publish
| Fact | Stept | Yellow.ai |
|---|---|---|
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | Yes | Yes |
| Integrations | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Knowledge-base answers | Yes | Yes |
Stept plans
- Self-hostedFree
- Cloud$19 a month
- Business$49 a month
Yellow.ai plans
- FreeFree
- EnterprisePriced on request
- Enterprise—
- FreemiumFree
- PremiumPriced on request
Pick Stept if…
Stept suits teams that want a knowledge-based AI bot with a way to pass a conversation to a person. It offers both a free self-hosted plan and cloud tiers.
Pick Yellow.ai if…
Yellow.ai suits customer-service teams that want to build AI bots using a visual flow builder and knowledge-base answers. It can also fit teams that need human handoff or multichannel deployment, with the listed Enterprise tier providing expanded agent and chat capacity.