Stept
7.4#5 in ai customer service agentsFrom $19 a monthFree planWebAPIExtensionLinux
VisitStept vs Voiceflow
What both publish
| Fact | Stept | Voiceflow |
|---|---|---|
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Human handoff | Yes | Yes |
| Integrations | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Knowledge base | Knowledge sources can be crawled, uploaded or synced, then re-indexed on a schedule with disappeared pages pruned. | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. |
| Knowledge-base answers | Yes | Yes |
| Product | Stept describes itself as an open-source customer-support platform with a shared inbox, AI agent, help center, product tours and automation. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
Stept plans
- Self-hostedFree
- Cloud$19 a month
- Business$49 a month
Voiceflow plans
- StarterFree
- Agencies & PartnersFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- EnterprisePriced on request
Pick Stept if…
Stept suits teams that want a knowledge-based AI bot with a way to pass a conversation to a person. It offers both a free self-hosted plan and cloud tiers.
Pick Voiceflow if…
Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. It may suit teams that need agents across voice and chat channels, integrations, and evaluation tools.