SparkTG
7.3#38 in call center softwareAndroidiOSWebAPI
VisitSparkTG vs VICIdial
What both publish
| Fact | SparkTG | VICIdial |
|---|---|---|
| APIs | SparkTG advertises open APIs and webhooks and links to API documentation, code samples, and integration guides. | The feature list includes an agent-session API, a lead-import API, and web-based data export utilities. |
| Digital channel scope | omnichannel | voice_plus_digital |
| Headquarters | Sector-142, Noida, India | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | The site lists HubSpot, Zendesk, LeadSquared, Freshdesk, Salesforce, Zoho, Shopify, Microsoft, Kapture, Vtiger, and Pipedrive among its integrations. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | SparkTG describes its platform as a cloud communication service combining IVR, WhatsApp Business API, AI voice bots, and a cloud contact center. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
SparkTG plans
- VCC Lite—
- VCC Startup—
- VCC Enterprise—
- Starter₹9,900 a month
- Growth₹19,900 a month
- Scale₹34,900 a month
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick SparkTG if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.