Smaply
6.7#10 in customer journey mapping softwareFrom $38 a monthFree planWeb
VisitSmaply vs UXPressia
What both publish
| Fact | Smaply | UXPressia |
|---|---|---|
| Collaboration | The platform supports comments on journey map cards and role-based access for admins, editors, and viewers; viewer availability depends on the plan. | UXPressia says teams can collaborate on journey maps and personas in real time and asynchronously. |
| Headquarters | Innsbruck, Austria | Sacramento, California, United States |
| Integrations | Smaply lists integrations and embeds including Qualtrics, Tableau, Monday.com, OneDrive, Google Docs, SharePoint, Google Sheets, Linear, Trello, Azure DevOps, Asana, and Jira. | Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations. |
| Intended users | Smaply describes its audience as organizations and teams doing service design, customer experience work, research, and journey management. | UXPressia lists CX strategists, CX/UX designers and directors, digital consultants, business analysts, project managers, researchers, and HR professionals among its users. |
| Security | Smaply states that it is ISO 27001:2022 certified, SOC 2 Type II audited, and GDPR and DSGVO compliant. | UXPressia says it performs daily backups and regular vulnerability scans and security audits, and uses access logging, intrusion prevention, and a server-side firewall. |
| Support | Free and Repository plans include self-service helpdesk support; Framework includes helpdesk and email support with a stated 24-hour response time. | UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days. |
Smaply plans
- FreeFree
- Repository$38 a month
- Framework$67 a month
- Governance$96 a month
UXPressia plans
- FreeFree
- Pro$36 a month
- Business$95 a month
- EnterprisePriced on request
Pick Smaply if…
Smaply is aimed at organizations and teams doing service design, customer-experience work, research, or journey management. It may suit teams that need collaborative mapping alongside research and metrics.
Pick UXPressia if…
UXPressia suits CX strategists, CX and UX designers, researchers, analysts, and project managers who need to create and organize customer experience maps and personas. Teams that need the listed integrations or broader export formats should check the plan details.