SlaMetric
6.1#12 in sla managementFree planFree planWeb
VisitSlaMetric vs Vivantio
What both publish
| Fact | SlaMetric | Vivantio |
|---|---|---|
| Data protection | The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. | The data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. |
| Integrations | The Coming Soon Advanced Plan lists external integrations including OpenTelemetry and APIs. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
SlaMetric plans
- Advanced PlanPriced on request
- Free Plan—
Vivantio plans
- Vivantio$49 a month
- End usersFree
- Vivantio Platform$4,999 a month
Pick SlaMetric if…
SlaMetric suits medium-sized companies that need to manage providers, SLA contracts, and compliance metrics. It may suit teams that can begin with manual measurement entry and basic reporting.
Pick Vivantio if…
It suits service teams across IT and non-IT departments that need ticket workflows, a self-service portal, or asset tracking. Organizations with regulatory deployment needs can consider its stated on-premise option.