Salesforce Experience Cloud
7.5#4 in customer community softwareAndroidiOSWebAPI
VisitSalesforce Experience Cloud vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Salesforce Experience Cloud | Zendesk Guide |
|---|---|---|
| Company founded | Salesforce was founded in 1999. | LinkedIn lists Zendesk as founded in 2007. |
| Company headquarters | Salesforce lists its headquarters at Salesforce Tower, 415 Mission Street, San Francisco, California 94105, United States. | LinkedIn lists Zendesk headquarters in San Francisco, California. |
| Company legal name | Salesforce, Inc. is identified as the company name on Salesforce compliance materials. | The Google Play listing identifies the developer as Zendesk, Inc. |
| Company size | LinkedIn lists Salesforce as a public software-development company with more than 10,001 employees. | LinkedIn places Zendesk in the 5,001–10,000 employee size range. |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Public API | Salesforce publishes an Experience Cloud Connect REST API reference at version 67.0 with Experience Cloud site resources and an OpenAPI specification download. | The API reference covers ticketing, Help Center, live chat, voice, sales CRM, omnichannel routing and custom data with endpoint descriptions and examples. |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 348 reviews | 4.4 out of 5 from 1,061 ratings |
Salesforce Experience Cloud plans
- Mobile Publisher for Experience Cloud (login)$2 a month
- Login Edition for Learners and Alumni$3.75 a month
- Employee Portal — Login$4 a month
- Login Edition for Partners$5 a month
- Mobile Publisher for Experience Cloud (member or employee)$5 a month
- Mobile Publisher for Experience Cloud$5 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick Salesforce Experience Cloud if…
Experience Cloud suits organizations building branded portals or community sites that draw on Salesforce data. Teams can choose visual tools or programmatic development, depending on how they want to build.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.