Salesforce Experience Cloud
7.5#4 in customer community softwareAndroidiOSWebAPI
VisitSalesforce Experience Cloud vs ServiceNow Communities
ServiceNow Communities
5.3#36 in customer community softwareWebAPI
VisitWhat both publish
| Fact | Salesforce Experience Cloud | ServiceNow Communities |
|---|---|---|
| Founded | 1999 | 2004 |
| Headquarters | San Francisco, California, United States | Santa Clara, California, United States |
| Purpose | Experience Cloud creates branded digital experiences such as portals, help forums, support communities, and sites for customers, partners, and employees. | Communities helps customers and employees get questions answered, connect with peers, and share expertise through self-service problem solving. |
Salesforce Experience Cloud plans
- Mobile Publisher for Experience Cloud (login)$2 a month
- Login Edition for Learners and Alumni$3.75 a month
- Employee Portal — Login$4 a month
- Login Edition for Partners$5 a month
- Mobile Publisher for Experience Cloud (member or employee)$5 a month
- Mobile Publisher for Experience Cloud$5 a month
ServiceNow Communities plans
- CommunitiesPriced on request
Pick Salesforce Experience Cloud if…
Experience Cloud suits organizations building branded portals or community sites that draw on Salesforce data. Teams can choose visual tools or programmatic development, depending on how they want to build.
Pick ServiceNow Communities if…
You want what its maker publishes above — check its page for the details.