PolyAI vs Stept
| PolyAI | Stept | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | No |
| Paid from | — | $19/mo |
| Open source | No | No |
| Platforms | Web | Web |
| Free plan | No | Yes |
| Supported channels | voice, webchat, SMS, WhatsApp | — |
| Workflow actions | Yes | — |
| Human handoff | Yes | Yes |
| Voice support | Yes | — |
| Multilingual support | Yes | — |
| API access | Yes | — |
Both are listed in Best AI Customer Service Agents. On Everything Xiaomi, Stept scores higher on our published basis.