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MiaRec vs Uniphore U-Assist

MiaRec

5.9 #24 in Call Center Speech Analytics Software

About MiaRec

Uniphore U-Assist

6.1 #13 in Call Center Speech Analytics Software

About Uniphore U-Assist
MiaRecUniphore U-Assist
Free planNo
Free trialYes
Paid from$25/mo
Platformsapi, self-hosted, WebWeb
Free planNo
Paid from25 /user/mo
Call captureboth
Call transcriptionYes
Searchable archiveYes
Consent controlsYes
AI call summariesYes
Sentiment analysisYes
Real-time guidanceYes
Suggested repliesYes
Knowledge retrievalYes
Conversation summariesYes
Next-best actionsYes
Supported channelsmultichannel
Real-time monitoringYes
Speech analyticsYes
Quality scorecardsYes

Listed together in Best Call Center Speech Analytics SoftwareBest Call Recording Software