Maxdesk
6.8#15 in email collaboration softwareFrom $20 a monthFree planWeb
VisitMaxdesk vs Serif
What both publish
| Fact | Maxdesk | Serif |
|---|---|---|
| Audience | Maxdesk says it is for teams of all sizes, including startups, growing support teams and larger organizations; it also says it can be used for internal IT. | Serif describes its platform as automating email and document work for small businesses and operations teams. |
| Product | Maxdesk describes itself as a hosted help desk and ticketing system. | Serif places an AI employee in shared addresses such as info@, support@, and billing@ to answer routine email. |
Maxdesk plans
- FreeFree
- Pro$20 a month
- Elite$99 a month
- Free planFree
- Pro plan$20 a month
- Elite plan$99 a month
Serif plans
- Lite$30 a month
- Standard$50 a month
- Pro$200 a month
- Team$50 a month
- EnterprisePriced on request
- FreeFree
Pick Maxdesk if…
Maxdesk suits teams managing email-based customer support that want ticket assignment and internal comments. The free tier may suit teams starting with basic ticketing, while paid tiers add branding, reporting, storage, retention, or AI features.
Pick Serif if…
Serif is aimed at small businesses and operations teams that want routine shared-inbox and document tasks automated. Its escalation and approval options may suit teams that want to review replies before allowing more independent handling.