Lyssna
7.5#6 in usability testing softwareFrom $166 a monthFree planAndroidiOSWeb
VisitLyssna vs PlaybookUX
PlaybookUX
7.7#4 in usability testing softwareFrom $5,400 a yearFree planAndroidiOSWebmacOS
VisitWhat both publish
| Fact | Lyssna | PlaybookUX |
|---|---|---|
| Analysis | Lyssna provides AI summaries, manual summaries, filtering by demographics and responses, comments, CSV exports, and share links. | Researchers can use transcripts, notes, tags, video clips, highlight reels, heat maps, and task success analytics to analyze studies. |
| Participant panel | Lyssna offers on-demand access to more than 690,000 panelists and targeting through more than 395 demographic filters. | PlaybookUX says its global panel has more than 7 million vetted consumer and professional participants, and users can also bring their own participants. |
| Research methods | The platform includes card sorting, first-click testing, five-second testing, live website testing, preference testing, prototype testing, recordings, surveys, tree testing, and user interviews. | The platform offers unmoderated testing, moderated interviews, card sorting, tree testing, surveys, five-second testing, first-click testing, and preference testing. |
| Support | Live chat support is included on Free, while Enterprise includes priority support and security audit assistance. | All customers have access to chat support, while enterprise customers are assigned a dedicated customer success manager. |
Lyssna plans
- FreeFree
- Growth$166 a month
- Growth$199 a month
- EnterprisePriced on request
PlaybookUX plans
- Self-serveFree
- Scale$5,400 a year
- Pro$8,800 a year
- EnterprisePriced on request
Pick Lyssna if…
Lyssna suits marketers, designers, researchers, and product leaders who need to gather feedback through different study formats. Its free tier can serve small teams exploring research workflows, while Growth supports more self-recruited responses and in-depth studies.
Pick PlaybookUX if…
PlaybookUX suits research teams that need recruitment, multiple study formats, and analysis in one platform. It also fits teams working with Figma prototypes or native Android and iOS apps and collaborating across workspaces without seat limits.