LiveImpact
6.3#6 in social work case managementFrom $125 a monthWeb
VisitLiveImpact vs Primero
What both publish
| Fact | LiveImpact | Primero |
|---|---|---|
| Case management | Its case management features include custom workflows, drag-and-drop forms, client communications, and AI-powered reporting. | Case management workflows cover identification, registration, assessment, planning, referrals and transfers, and case closure, with supervision, notifications, and tasking tools. |
| Founded | 2014 | 2013 |
| Free plan | No | Yes |
| Reporting dashboards | Yes | Yes |
| Security | The homepage says case management includes HIPAA-ready security features for protecting sensitive data. | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. |
| Support | The pricing page lists unlimited email support, a tutorial base, an AI knowledge bot, tailored workshops, and one-on-one onboarding support. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
LiveImpact plans
- Starter$150 a month
- Pro$275 a month
- AI Advantage — Fundraising—
- Custom — Fundraising and Donor Management—
- Core$350 a month
- AI Advantage — Program and Case Management—
Primero plans
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
Pick LiveImpact if…
It suits nonprofits seeking one web platform for programs, fundraising, donor relationships, and volunteer coordination. Its plans and tools address organizations looking for reporting, CRM, or case-management capabilities.
Pick Primero if…
Primero suits organizations that need structured case intake, custom fields, audit trails, and reporting. Its deployment options fit teams considering self-management, hosted service, or a hybrid setup.