KIX
8.6#1 in it sla management softwareFrom €33 a monthFree planAndroidiOSWebAPI
VisitKIX vs Web Help Desk
Web Help Desk
7.2#23 in it sla management softwareiOSWebLinuxmacOS
VisitWhat both publish
| Fact | KIX | Web Help Desk |
|---|---|---|
| Asset management | KIX includes an asset database/CMDB and supports linking service work to devices and configuration items. | Subscriptions include automated asset discovery, hardware-to-ticket linking, asset lifecycle tracking, and software license management. |
| Integrations | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. | It integrates with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor to surface alerts and create tickets automatically. |
| Security | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. | The documentation describes HTTPS, HSTS, and FIPS cryptography support, with HTTPS enabled by default in Web Help Desk 12.7.1 and later and FIPS disabled by default. |
| Support | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. | Subscriptions include SolarWinds technical support, product updates, and access to the online customer portal. |
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
Web Help Desk plans
- 1–5 technicians$533 a year
- 6–10 technicians$524 a year
- 11–20 technicians$517 a year
- 21–30 technicians$507 a year
- 31–40 technicians$492 a year
- 41–50 technicians$473 a year
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.
Pick Web Help Desk if…
It suits IT support teams that need ticket handling alongside asset tracking, end-user knowledge articles, and configurable SLAs. Organizations must be prepared to host it in their own infrastructure and choose a paid annual technician tier.