Kapture CRM
5.6#23 in customer service crm softwareWebAPI
VisitKapture CRM vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Kapture CRM | Zendesk Guide |
|---|---|---|
| Headquarters | Bengaluru, Karnataka, India | San Francisco, California, United States |
| Integrations | Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
Kapture CRM plans
- CustomPriced on request
- Custom enterprise planPriced on request
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick Kapture CRM if…
Kapture suits enterprise teams handling customer conversations across multiple channels, including teams in BFSI, retail, travel, digital-native businesses, and energy and utilities. It may also fit organizations that need tailored integrations and onboarding support.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.