Journey Insight by Alterian
6.7#10 in customer journey analytics softwareFrom $249 a monthFree planWeb
VisitJourney Insight by Alterian vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Journey Insight by Alterian | Zendesk Guide |
|---|---|---|
| Headquarters | Denver, Colorado, United States | San Francisco, California, United States |
| Integrations | Journey Insight MCP connects market and competitor intelligence to Claude, ChatGPT, and other MCP-compatible tools, subject to account plan limits. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
Journey Insight by Alterian plans
- Free PlanFree
- Professional Plan$249 a month
- Premium Plan$2,500 a month
- Enterprise PlanPriced on request
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick Journey Insight by Alterian if…
Journey Insight suits mid-market and enterprise teams seeking customer, competitor, and market insights. Its reports and journey views can help teams examine activity around visits.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.