Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs Web Help Desk
Web Help Desk
7.2#23 in it sla management softwareiOSWebLinuxmacOS
VisitWhat both publish
| Fact | Jira | Web Help Desk |
|---|---|---|
| Founded | 2002 | 1999 |
| Headquarters | Sydney, Australia and San Francisco, California | Austin, Texas, USA |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | It integrates with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor to surface alerts and create tickets automatically. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The documentation describes HTTPS, HSTS, and FIPS cryptography support, with HTTPS enabled by default in Web Help Desk 12.7.1 and later and FIPS disabled by default. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Subscriptions include SolarWinds technical support, product updates, and access to the online customer portal. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Web Help Desk plans
- 1–5 technicians$533 a year
- 6–10 technicians$524 a year
- 11–20 technicians$517 a year
- 21–30 technicians$507 a year
- 31–40 technicians$492 a year
- 41–50 technicians$473 a year
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick Web Help Desk if…
It suits IT support teams that need ticket handling alongside asset tracking, end-user knowledge articles, and configurable SLAs. Organizations must be prepared to host it in their own infrastructure and choose a paid annual technician tier.