iTop
7.7#11 in it change management softwareFree planFree planWebAPILinuxSelf-hosted
VisitiTop vs Jira
What both publish
| Fact | iTop | Jira |
|---|---|---|
| Founded | 2010 | 2002 |
| Headquarters | Échirolles, France | Sydney, Australia and San Francisco, California |
| Integrations | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security | Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. |
| Security controls | Security features include role-based permissions, SAML/OAuth/OpenID/CAS SSO, MFA, brute-force protection and department data silos. | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. |
| Support | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
iTop plans
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Pick iTop if…
iTop suits organizations that want a service desk and configurable CMDB, from startups to global organizations. It can also suit teams that need workflow customization, asset management, or integrations with the listed systems.
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling