Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs Vision Helpdesk
Vision Helpdesk
7.8#3 in customer service - midmarket softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Intercom | Vision Helpdesk |
|---|---|---|
| Founded | 2011 | 2007 |
| Free trial | A 14-day trial is available without a credit card and includes all features, Fin, and add-ons. | The vendor advertises a 30-day no-obligation trial for SaaS and on-premises products. |
| Headquarters | San Francisco, California, United States | Nashik, Maharashtra, India |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Vision Helpdesk plans
- Starter Help Desk SaaS$15 a month
- Pro Help Desk SaaS$25 a month
- Starter Help Desk Download$8 a month
- Pro Help Desk Download$16 a month
- Satellite Help Desk SaaS$30 a month
- Pro Service Desk SaaS$40 a month
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick Vision Helpdesk if…
Vision Helpdesk suits businesses handling customer support or IT service management, including organizations supporting multiple brands or companies. The product range and deployment options accommodate teams choosing between SaaS and on-premises installation.