Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs Stept
What both publish
| Fact | Intercom | Stept |
|---|---|---|
| Free plan | No | Yes |
| Human handoff | Fin hands conversations to agents with the full conversation and customer history attached. | Yes |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Stept plans
- Self-hostedFree
- Cloud$19 a month
- Business$49 a month
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick Stept if…
Stept suits teams that want a knowledge-based AI bot with a way to pass a conversation to a person. It offers both a free self-hosted plan and cloud tiers.