Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs Kayako
What both publish
| Fact | Intercom | Kayako |
|---|---|---|
| Founded | 2011 | 2001 |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Kayako plans
- Kay AI Agent$1, paid once
- Kayako OnePriced on request
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick Kayako if…
Kayako suits businesses that need a shared support queue, ticket handling, help content, automation, or AI-assisted case resolution. Its stated customer range includes startups, large companies, charities, and governments.