Infreemation Complaints vs Unit21
| Infreemation Complaints | Unit21 | |
|---|---|---|
| Free trial | Yes | |
| Platforms | Web | api, Web |
| Free plan | No | |
| Workflow automation | Yes | |
| Investigation tools | Yes | |
| SLA tracking | Yes | |
| Reporting depth | basic | |
| Delivery channels | email, website, social media, postal mail, telephone, fax | |
| Approval workflows | Yes | |
| Deployment model | cloud | |
| Audit trail | Yes | |
| Customer risk assessment | Yes | |
| Transaction monitoring | Yes | |
| Case management | Yes | |
| Regulatory reporting | Yes | |
| Deployment | both |
Listed together in Best Case Management Software