In-Form
8.0#1 in nonprofit case management softwareFrom £165 a yearFree planAndroidiOSWebAPI
VisitIn-Form vs Primero
What both publish
| Fact | In-Form | Primero |
|---|---|---|
| Founded | 1999 | 2013 |
| Purpose | In-Form is a case management system designed around client relationships for non-profit organisations. | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. |
| Security | The maker states that In-Form has daily backups and identifies Homeless Link as Cyber Essentials Plus certified and ISO 27001 certified. | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. |
| Support | Support includes a help desk, customer-success reviews, training, webinars and ongoing assistance after implementation. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
In-Form plans
- CommunityFree
- In-Form Essential£165 a year
- Essential£165 a year
- Enterprise£300 a year
- In-Form Enterprise£300 a year
- In-Form Community£360 a year
Primero plans
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
Pick In-Form if…
In-Form is aimed at non-profit organisations managing client relationships and casework, particularly housing and homelessness services. The available features also address family, mental health, addiction, employment, refugee, and veteran services.
Pick Primero if…
Primero suits organizations that need structured case intake, custom fields, audit trails, and reporting. Its deployment options fit teams considering self-management, hosted service, or a hybrid setup.