ICTContact vs Zendesk Contact Center
| ICTContact | Zendesk Contact Center | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $399/mo | $33/mo |
| Open source | No | No |
| Platforms | api, Linux, self-hosted, Web | Web |
| Free plan | No | No |
| Paid from | — | $83/user/mo |
| Inbound calling | — | Yes |
| Outbound dialer | — | Yes |
| IVR builder | — | Yes |
| Digital channel scope | — | omnichannel |
| Workforce management | — | Yes |
Both are listed in Best Call Center Software. On Everything Xiaomi, Zendesk Contact Center scores higher on our published basis.