HoteSoft Guest CRM
7.5#3 in hospitality crm softwareAndroidiOSWebAPI
VisitHoteSoft Guest CRM vs Newhotel CRM
Newhotel CRM
6.2#15 in hospitality crm softwareWebAPISelf-hostedWindows
VisitWhat both publish
| Fact | HoteSoft Guest CRM | Newhotel CRM |
|---|---|---|
| API | HoteSoft states that it offers a RESTful API with documentation, webhooks and real-time data feeds for external CRM, ERP and loyalty systems. | Newhotel provides a two-way PMS interface for reservations, availability, rates and account transactions. |
| Compliance | HoteSoft states PCI DSS Level 1 compliance, GDPR compliance, and ISO 27001 certified infrastructure. | The company states that Newhotel Cloud complies with GDPR requirements. |
| Founded | HoteSoft says it was founded in 2014 by hotel-industry veterans. | Newhotel was founded in 1984. |
| Guest profiles | Guest CRM profiles include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. | The CRM stores customer and company profiles for sales, marketing and communication work. |
| Integrations | Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. | The marketplace lists connections for accounting, channel managers, booking engines, CRM, payments, PBX, locks, housekeeping, SMS and more than 300 partners. |
| Rating on G2 | 4.5 out of 5 from 1 review | 4.5 out of 5 from 1 review. |
| Support | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. | Newhotel advertises multilingual helpdesk support 24 hours a day, 365 days a year. |
HoteSoft Guest CRM plans
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299
- White-label Mobile App$499 a year
- Pro$699
Newhotel CRM plans
- Newhotel Cloud CRMPriced on request
- Newhotel CRMPriced on request
Pick HoteSoft Guest CRM if…
It suits hotels that want guest profiles, segmentation, and targeted messaging alongside centralized reservations. HoteSoft lists independent hotels, boutique chains, and global groups as intended customers.
Pick Newhotel CRM if…
It suits hospitality organizations that need guest profiles, reservation data, loyalty activity, marketing, and sales information together. Hotels, resorts, hotel groups, and inns are specifically identified.