Hostly CRM
6.2#14 in hospitality crm softwareFrom $348 a yearWebAPI
VisitHostly CRM vs HoteSoft Guest CRM
HoteSoft Guest CRM
7.5#3 in hospitality crm softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Hostly CRM | HoteSoft Guest CRM |
|---|---|---|
| API | The site describes a developer portal with 22 API modules, webhook events, and sandbox access. | HoteSoft states that it offers a RESTful API with documentation, webhooks and real-time data feeds for external CRM, ERP and loyalty systems. |
| Founded | 2013 | HoteSoft says it was founded in 2014 by hotel-industry veterans. |
| Product | Hostly describes itself as an AI-native hospitality operating system for hotels, resorts, wellness properties, fitness clubs, and membership clubs. | HoteSoft is a cloud hotel-management platform with a Guest CRM module for hotel operations and guest engagement. |
| Security | The site says each property has its own tenant with isolated data, and staff use scoped permissions and session controls. | The vendor claims AES-256 encryption at rest, TLS 1.3 in transit, PCI DSS Level 1, GDPR compliance and ISO 27001 certification. |
| Support | The module catalogue includes a Support Desk with tickets, SLA policies, and a knowledge base. | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. |
Hostly CRM plans
- Hostly Platform — Monthly$39 a month
- Hostly Platform — Annual$348 a year
HoteSoft Guest CRM plans
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299
- White-label Mobile App$499 a year
- Pro$699
Pick Hostly CRM if…
It is aimed at hospitality operators running hotels, wellness resorts, fitness clubs, recovery destinations or membership clubs. Developers can use its API portal and webhook events.
Pick HoteSoft Guest CRM if…
It suits hotels that want guest profiles, segmentation, and targeted messaging alongside centralized reservations. HoteSoft lists independent hotels, boutique chains, and global groups as intended customers.